Cancellation & Refund

At Les Habilles, we value our customers and aim to provide a smooth shopping experience. This Cancellation & Refund Policy explains the conditions under which you may cancel your order, request a refund, or return items.

  1. Order Cancellation
  • Orders can be canceled within 24 hours of placing the order, provided they have not been shipped.
  • Once an order is dispatched, it cannot be canceled. You may, however, request a return as per our Return Policy.
  • To cancel an order, please contact us at support@leshabilles.com with your order number.
  1. Refund Eligibility

Refunds are issued in the following cases:

  • Order cancellation before dispatch.
  • Defective, damaged, or incorrect product received (with valid proof such as images/videos).
  • Unsuccessful delivery due to issues from our side (e.g., courier service error).

Refunds will not be issued for:

  • Products returned without original tags/packaging.
  • Products that are used, washed, or damaged by the customer.
  • Items purchased on final sale/clearance (if marked non-refundable).
  1. Refund Process
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method within 7-10 business days.
  • In some cases, refund timelines may vary depending on your bank/payment provider.
  1. Exchanges
  • If you wish to exchange an item for a different size or product, please contact us within 7 days of delivery.
  • Exchanges are subject to product availability. If unavailable, a refund will be issued instead.
  1. Late or Missing Refunds
  • If you haven’t received your refund within the expected timeframe, first check your bank account again.
  • Then contact your credit card company or bank, as it may take some time before the refund is officially posted.
  • If you’ve done all this and still haven’t received your refund, please email us at support@leshabilles.com.
  1. Contact Us

For cancellation or refund-related queries, please reach us at:
📧 Email:support@leshabilles.com
📞 Phone: +91-7042457800
🏢 Address: Les Habilles, H no - B 170, Street No - 6, Mandoli Road, Jagat Puri, Shahdara, North East, Delhi, 110093